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Staff Representative:

Tim Jadwin


Program Manager - Patient Education & Adherence



Company Summary:

Our client produces medical education programs.


About Position
The Program Manager (PM) is the day-to-day contact for our clients. Our client is awarded business and there is generally a specific client or committee. The PM creates, manages and maintains client relationships and works to ensure our client always looks like a hero. The PM works to understand our client’s business, goals and objectives, especially how this project/program could affect their year-end goals. The PM must be able to speak clearly about capabilities and offerings. The PM provides strategic solutions and recommendations to our clients on process, compliance, sourcing and logistics. Our client is searching for organized, self motivated, positive, proactive individuals interested in joining our team as Program Managers.

Program Management
  • Responsible to implement and drive assigned programs and projects
  • Primary interface with clients and customer leadership team on assigned programs and projects
  • Support to Account Manager as contact for clients
  • Attend client meetings with Account Manager
  • Summarize and communicate client action items and issues back to the team
  • Draft project summaries and distribute to Account Manager and client
  • Assist in implementation strategies of new initiatives, projects, and programs
  • Draft program communications
  • Develop and continuously update project timelines and track progress
  • Lead planner for Leadership Team meetings
  • Recommend and draft communications for educators, clients and Leadership Team
  • Manage distribution of communications (e-mails, broadcast faxes, mailers)
  • Participate in Core Team, Team Leader, and educator teleconferences - prepare agendas and recaps as needed by Account Manager
  • Prepare ongoing reports as needed by clients
  • Manage and track program budgets
  • Attend internal Program Manager meetings
  • Manage client relationships and expectations
  • Review appropriate billing with Finance team
  • Work with implementation manager on creating standard and customized reporting needs for clients
General Responsibilities
  • Manage multiple tasks and priorities
  • Assist with special projects as needed
  • Participate in all team presentations and goals
Program Coordinator Cross Training
  • Answering toll free info-line
  • Register programs
  • Data entry
  • Understanding and working within CPS
  • Educator and Rep communication via phone, fax, and email
  • Materials Management - shipping, mailers, filing etc.
  • Reporting
Required Skills
  • Highly confident individual; comfortable in high level conversations; comfortable bringing value-added information to meetings/discussions
  • Comfortable in making decisions; pursues appropriate data and resources need to make sound decisions
  • Fully accountable for seeing all project deliverables are executed
  • Strong leadership ability
  • Strong relationship management skills (internal and external); good interpersonal skills
  • Ability to manage expectations (internal and external)
  • Solution oriented; ability to make mind shift from asking client opinion and being "order taker" to understanding goals & objectives and proposing viable solutions
  • Ability to work within gray area; not black & white
  • Ability to multi-task
  • Ability to differentiate between various approval processes, scopes of services, and contract implications for various project types; understands impact on business
  • Pro-active; ability to be forward thinking to identify potential issues, risks, and implementation concerns
  • Ability to understand the key "need to knows" and understand the questions needing asked, issues needing escalated, and individuals needing consulted or informed
  • Recognizing appropriate, available resources; knowledge in where to go for answers, background information, etc.
  • Ability to conceptualize project from beginning to end; ability to not only see the big picture, but understand the details/deliverables needed to accomplish project; ability to move beyond "check the box" and templates
  • Solid problem solving skills
  • Excellent communication skills - both written and verbal communication
  • Strong time management skills
  • Strong attention to detail
  • Ability to adapt and change to environment and client demands- open minded
  • Strong analytical skills
  • Highly professional and able to meet the needs of various audiences; adapt to various audience types
Education and Experience
  • College degree in a related field
  • 5+ years of industry experience
  • CMP preferred but not required
  • Healthcare/ Pharmaceutical experience is a plus

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