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Staff Representative:

Tim Jadwin


Director, Client Operations, Patient Adherence & Medical Education



Company Summary:

Our client produces medical education programs.


About the Position
The Director, Client Operations provides team leadership and builds and maintains relationships with key clients. This individual has ownership of all activities related to the execution and implementation of programs. This position is directly responsible for team management, consultation with clients, scope development and execution, account profitability, and personnel development. Our client is actively searching for an organized, self motivated, positive, proactive individual to join the team as a Director, Client Operations. The Director, Client Operations will assist the company by providing the following support:

Key Responsibilities
  • Work with client to understand needs and current projects’ goal and objectives, and ensure the goals and objectives are met
  • Develop strong relationships with clients to ensure client satisfaction with project team and work with team to ensure consistent client interactions
  • Creatively solve problems to ensure all client needs are met
  • Train, coach and mentor team members on details of client projects and working with our client
  • Work with team members to collaboratively build job-specific metrics and goals, and provide needed coaching to ensure team members meet goals and metrics
  • Work with Human Resources to recruit and interview for open positions and build succession plans for team positions
  • Work with team to manage projects, ensuring project timelines and deliverables are on track
  • Work with business development team to develop scope of services and communicate with clients around scope of service, budget, and any additional fees associated with the project
  • Work with Compliance & Business Integration team to ensure compliance and adherence to industry standards and regulation with team’s projects
  • Drive project and/or team meetings, sharing best practices and learnings within teams and with clients
  • Liaise with other teams to ensure projects and people are successful across the department
  • Review and monitor sales forecasts, individual and team metrics, management fees, hour tracking, and utilization to ensure client goals are met within budget
Skills and Qualifications
  • Ability to build and maintain strong client relationships and provide an extremely high level of customer service to clients as well as internal teams
  • Demonstrated personnel management and leadership ability, as well as the ability to coach and mentor team members
  • Ability to use creative problem-solving skills to provide solutions to all client needs
  • Ability to clearly communicate with teams in a one-on-one environment as well as via small group meetings
  • Proficiency in the Microsoft Office suite as well as the ability to learn database management as needed by team
  • Bachelors degree in a related field required
  • Minimum of five (5) years of experience in meeting/project management, personnel management and/or non-profit or health care industry

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