All fees are paid by our clients. Our services are free to applicants.

Job Order:

6248

Staff Representative:

Tim Jadwin

Position:

Senior Account Supervisor

Location:

New Jersey

Company Summary:

A firm specializing in health care communications and strategic consulting in the pharmaceutical and biotechnology industries.

Description:


Position Overview:
Senior Account Supervisor serves as team lead in supporting business development/sales efforts through overseeing and delivering projects in a timely, efficient, and professional manner. The Senior Account Supervisor is the primary service delivery management resource with a key customer advocacy role, responsible for assuring client satisfaction. The Senior Account Supervisor serves as a liaison between business development/sales and internal operations and is responsible for the success and profitability of all continuing education and brand support projects. Associate Account Executive, Account Executive and/or Senior Account Executive team members report directly to the Senior Account Supervisor. The Senior Account Supervisor is responsible for managing and mentoring his/her direct reports on a daily basis and for creating and implementing their development plans.

Specific Duties, Activities, and Responsibilities:
  • The development of proposals, budgets and reconciliations to ensure minimum net and gross profit standards/requirements
  • Collaborates with all teams to ensure proposal development is accurate and all teams hours are captured (traffic, production, creative, clinical/copy, meeting services)
  • Accountable for maintaining minimum gross and net profit percentage requirements/standards for all assigned accounts
  • Works within and manages to a budgeted labor hours by job and position level, to ensure minimum standards of job profitability.
  • Monitors budgets including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs
  • Maintains and/or exceeds minimum billable utilization percentages for position level
  • Ensures that direct reports/team members maintain and/or exceed minimum billable utilization percentages for position level.
  • Maintain and manage existing business opportunities with existing clients
  • Assumes primary lead for the client upon client acceptance of proposal
  • Function as internal team leader ensuring all members of the team work together smoothly and effectively
  • Manage, mentor, and supervise personnel at the Account Supervisor, Associate Account Executive, Account Executive and/or Senior Account Executive position
  • Provides direction to Account Supervisor regarding the all aspects of project management to ensure client expectations are met if not exceeded
  • Conduct performance reviews, prepare development plan, and MBO’s for direct reports
  • Provides budget status & communication w/ Client
  • Utilizes tools to manage projects including project briefs, proposal templates, budget tools
  • Collaborates with internal team on overall project plan, objectives, milestones & deliverables
  • Liaison with client for signatures on contracts when applicable
  • Initiates and maintains faculty relationships
  • Routes administrative pieces through clients’ internal processes (when applicable)
  • Leads calls with faculty and/or content experts regarding content and direction
  • Reviews and forwards status/contact reports to client after each client contact
  • Assist GAS and/or SVP, Sales in the client CBD forecasting process
Education or Equivalent:
  • 4-year college degree and a minimum of 5 years client service/project management experience mandatory in the healthcare industry OR a combination of 5-10 years experience in a marketing services environment with management responsibilities
Knowledge/Skills Requirements:
  • Project management, excellent oral and written communication skills, and ability to manage people effectively
  • Solid Knowledge of marketing principles, preferably health care marketing
  • Demonstrate the ability to apply marketing knowledge to brand building initiatives
  • Demonstrate ability to use information and data effectively
  • Managed market/care experience a plus
  • Experience with or proven ability to manage direct reports
  • Works with confidential and sensitive corporate, client, and employee information and must conduct him or herself accordingly
Department Responsibility:
  • Provides standard and customized reports to clients at specified intervals
  • Adheres to PhRMA, FDA, OIG and ACCME guidelines
  • Ensures documentation of CE programs
  • Displays professionalism at all times
  • Demonstrates a sense of urgency to obtain results
  • Responds well under pressure, is flexible
  • Demonstrates ownership and accountability for all agency procedures and workflow
  • Implements Hub of the Wheel concept and ensures that team members are adhering to corporate standards
  • Attends multiple internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status, etc.
  • Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
  • Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook
  • Travel required up to 25%
  • Required to be available to work outside the company’s standard work hours


Apply for this job!


Know someone who would be interested in this position? Send them an email!

Email information



Your message

Security Code
Randomly generated number.  This feature cannot be without the image
Submit