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Staff Representative:

Tim Jadwin


Sr. Account Manager


New York

Company Summary:

An international healthcare communications company.


Internal project/account team lead; works closely with team members to solidify client relationships, achieve organic growth and implement new initiatives. Expert on agency and client processes. Establishes a thorough understanding of the brand, communication objectives and competitive market place. Establishes strong working relationships with client teams. Leads meetings and contributes to the strategic execution of programs.

  • Brand/Market/Agency Knowledge
    • Demonstrates and applies comprehensive knowledge of assigned brands, market dynamics and clinical data (e.g. Summarizes scientific literature and trade publications to ensure broader team is kept apprised of market/brand activities)
    • Has thorough knowledge of key competitors (strengths, weaknesses, positioning, performance, etc.) and competitive environment (customer perceptions, attitudes & usage)
    • Assesses and analyzes industry audits and quantitative research
    • Actively recommends and implements strategic & non-traditional solutions to process problems
    • Ensures team adherence to agency process
    • Identifies issues and leads problem resolution
    • Leads client status meetings and attends all brand strategy meetings
    • If applicable, mentors junior staff in helping them to understand relevant expectations of working in a regulated environment within applicable guidelines, e,g, PhRMA, AdvaMed, ISMPP, URM, GPP2, ACCME or DDMAC guidelines
  • Client Relations/Communications Skills
    • Serves as the direct day-to-day client liaison for assigned projects
    • Communicates clearly and frequently with client counterpart(s). Comfortable in interacting with multiple levels of client staff, including and up to Product Director. Lead role in ensuring timely and accurate documentation and correspondence to client
    • Handles client objections well and defends agency position; Responsible for keeping senior management briefed on account activities
    • Presents complex data or messages in clear, succinct, effective manner to clients
    • Demonstrates effective presentation skills
    • Coordinates with client and vendors through all phases of projection
    • Effective, professional interaction with counterparts at partner agencies, in the U.S. and internationally
  • Strategic & Tactical Planning
    • Understands the brand: key issues, copy strategy and positioning
    • Contributes to communication strategies / key issues identification (e.g. SWOT analyses and brand platform briefs)
    • Primary lead in organizing agency team to develop tactical plans; Ultimately responsible for developing timelines and ensuring project execution
    • Contributes to building strategic publications plan
  • Project Execution
    • Manages development and client approval of creative briefs; contributes in development of client proposals
    • Communicates key client issues, strategies and initiatives to team accurately and in timely manner
    • Demonstrates ability to quickly establish a project plan, with milestones, interdependencies, and considering client parameters, such as MLR/RC timing
    • Manages tactical brainstorming and planning process
    • Detects/anticipates strategic inconsistencies or potential problems
    • Demonstrates the ability to think creatively and strategically
    • Exhibits capacity towards and consistently manages multiple projects simultaneously
    • Reviews all work before it leaves the agency and applies thoughtful analysis to effectively provide feedback to editorial/scientific services
    • Ensures sufficient expectations are set internally and externally to reach milestones and produce deliverables
  • Financial Acumen
    • Generates and monitors budgets, projections, invoices and payments with Financial Director
    • Understands agency revenue and profitability model (e.g. in-sourcing vs. freelance)
    • Assists in creating tactical plan/proposals for fee development
    • Knows overall performance at given point in time throughout year
    • Ensures work is completed within budget by project, monitors project status and proactively alerts team when project scope changes and estimates need to be resubmitted
  • Conveys credibility and maintains positive, professional image both internally and externally
  • Strong database management skills, ability to learn new systems
  • Liaises with faculty or authors as needed
  • Stays apprised and contributes appropriately in team meetings when conflicting comments surfaces
  • Comfortable, confident, professional and poised when interfacing with KOLs, authors, study investigators and other experts including journal staff and professional association executives
  • Works closely with Scientific Services in setting expectations and timing of drafts, manuscripts, abstracts, posters and other scientific content from freelancers, contractors and remote or offsite medical writers
  • Participates in new business proposals and pitches as needed
  • Required: BA/BS - 4 year degree
  • Desired: BA/BS in Marketing, Communications, or Health Science, additional relevant certifications
  • Required: 2-4 years experience in healthcare communications and strong ability to communicate effectively. Previous work experience should include program management, status reporting, financial responsibilities, and demonstration of writing skills. Therapeutic area experience in specialty therapeutics/orphan diseases.
  • Functional experience should include at least one of the following two: 1) medical publications, 2) promotional medical education and would benefit from additional experience in any of the following: 3) scientific exchange/KOL development, 4) continuing medical education, 5) professional advertising, 6) market research or 7) program evaluation/outcomes assessment
  • Desired: International experience
  • Problem solver, self-starter, multi-tasker
  • Demonstrates strong interpersonal skills and ability to work efficiently with all agency departments; clearly articulates scope of project to internal and external team members
  • Understands and complies with internal processes in project and program development
  • Highly organized and detail oriented
  • Demonstrates strong writing, correspondence and public speaking skills
  • Excellent time management skills
  • Exhibits intellectual curiosity in therapeutic area, medical education, scientific publications, client needs, etc.
  • Demonstrates ability to critically appraise scientific literature
  • Demonstrates understanding of clinical trial process, drug development and the role of primary data
  • Appropriate consideration given to the life cycle management of an individual project
  • Microsoft Word, Excel, Outlook, PowerPoint, Access, DataVision (nice to have)

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