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Job Order:


Staff Representative:

Tim Jadwin


Account Supervisor



Company Summary:

A managed markets and medical education marketing company.


Department and Position Overview:
Account Supervisor supports business development/sales efforts through overseeing and delivering projects in a timely, efficient, and professional manner. Account Supervisor is the primary service delivery management resource with a key customer advocacy role, responsible for assuring client satisfaction. The Account Supervisor serves as a liaison between business development/sales and internal operations and is responsible for the success and profitability of all continuing education and promotional brand support projects.

Specific Duties, Activities, and Responsibilities:
  • The development of budgets and reconciliations to ensure minimum net and gross profit standards/requirements
  • Works within and manages to a budgeted labor hours by job and position level, to ensure minimum standards of job profitability.
  • Monitors budget including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs
  • Maintains and/or exceeds minimum billable utilization percentages for position level
  • Ensures that direct reports/team members maintain and/or exceed minimum billable utilization percentages for position level.
  • Develops and maintains client relationships
  • Function as internal team leader ensuring all members of the team work together smoothly and effectively.
  • Coaches, mentors, develops, and supervises staff of AE levels, on an consistent and ongoing basis, effectively communicating at all times
  • Provides staff with formal verbal and written feedback through performance evaluations and MBO’s bi annually
  • Identifies and communicates clear roles and responsibilities of team members establishing ground rules
  • Utilizes tools to manage projects including project briefs, proposal templates, budget tools
  • Assumes primary lead for the client upon client acceptance of proposal
  • Collaborates with internal team on overall project plan, objectives, milestones & deliverables
  • Liaison with client for signatures on contracts when applicable
  • Provides direction to Account Executive regarding all aspects of project management to ensure client expectations are met if not exceeded
  • Initiates and maintains faculty and content expert relationships
  • Routes administrative pieces through clients’ internal review process (when applicable)
  • Participates or leads content calls with faculty and/or content experts regarding content and direction
  • Reviews and forwards status/contact reports to client after each client contact
Education or Equivalent:
  • 4-year college degree and 2-3 years client service/project management experience preferably in the healthcare industry OR a combination of 3-5 years experience in a marketing services environment.
Knowledge/Skills Requirements:
  • Project management, excellent oral and written communication skills, and ability to manage people effectively.
  • Demonstrate thorough knowledge of the therapeutic areas, science, markets and products for all assigned accounts
  • Solid Knowledge of marketing principles, preferably health care marketing
  • Demonstrate the ability to apply marketing knowledge to brand building initiatives
  • Demonstrate ability to use information and data effectively
  • Managed market/care experience a plus
  • Works with confidential and sensitive corporate, client and employee information and must conduct him or herself accordingly.
Department Responsibility:
  • Provides standard and customized reports to clients at specified intervals
  • Adheres to PhRMA, FDA, OIG and ACCME guidelines
  • Ensures documentation of CE programs
  • Displays professionalism at all times
  • Demonstrates a sense of urgency to obtain results
  • Responds well under pressure, is flexible
  • Demonstrates ownership and accountability for all agency procedures and workflow
  • Implements Hub of the Wheel concept and ensures that team members are adhering to corporate standards
  • Attends multiple internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status, etc.
  • Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
  • Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook
  • Travel required up to 25%
  • Required to be available to work outside the company’s standard work hours

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