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Staff Representative:

Tim Jadwin


Vice President, Client Services



Company Summary:

Our client produces medical education programs.


The Client Services team is the business development arm of the organization. Client Services applies consultative selling which emphasizes addressing client needs with proactive, individualized solutions. The VP of Client Services is the senior member of the team and is focused on the broad, strategic goals, objectives and metrics of the client.

This role is responsible for developing individualized client strategies that are designed to identify and pursue new business as well as retain and grow existing business. There are four key areas of responsibility: 1) Analyze client / business opportunities, 2) innovate on clients’ existing business, 3) capitalize on new product opportunities, and 4) develop a strong client oriented team. These core responsibilities are achieved by forging strong, collaborative partnerships with senior level marketing and brand leadership and understanding and internalizing the brand’s goals.

Key Responsibilities:
  • Analyze Client / Business Opportunities
    • Identify and prioritize key client targets based on strategic goals and objectives
    • Outline specific strategies to pursue, retain and grow client base
    • Analyze and monitor client revenue and profitability
    • Anticipate market changes, competitive threats, product launches and other game changing variables
    • Develop business and client specific unit dashboards
    • Outline key metrics with progression to revenue goal, early indicators of success, and lagging indicators
    • Conduct business/client reviews with team to assess how addressing needs, growing revenue and growing profitability
  • Innovate on Clients’ Existing Business
    • Exhibit Business ownership
    • Proactive recommendations to drive clients’ business forward
    • Results driven updates to clients
    • Dashboard for projects to review goals and performance
    • Strategic partnerships with Brand Leaders and Managers
    • Seat at the table for strategic discussions and meetings; regular face to face meetings
    • Updates on specific project work as well as overarching brand activities
    • Build strong relationships with other partner vendors/contract service organizations
  • Capitalize on New Product Opportunities
    • Recognize/anticipate brand needs that fit with core capabilities
    • Gain broader scope of brands’ value-added business in non-commoditized product offerings
    • Expand business to more brands and projects
  • Develop Strong, Client-Oriented Teammed
    • Lead and develop client services team as needed to appropriately support clients within scope of responsibility
    • Instill passion and accountability to everyone who works in or with business
    • Create sense of business unit identity
    • Over communicate business unit happenings (especially early on) to ensure alignment and understanding across organization
    • Demonstrate and show appreciation
    • Departmental responsibilities to include recruiting, training, managing and evaluating staff
Skills & Qualifications
  • Strategic, overarching insight and perspective of client’s business and direction needs to go
  • Clever, quick on feet - able to immediately (in the moment) provide value added insights to client and astute strategic recommendations
  • Strong ability to establish and maintain interpersonal relationships with marketing leadership and other vendor partners
  • Ability to understand and communicate scientific and clinical data
  • Talent for coaching, developing and stretching employees to take on broader responsibilities and achieve personal goals.
  • Demonstrated success in selling and influencing marketing decisions
  • Ability to convince marketing leadership to use our client as a strategic partner vs other competitive alternatives
  • Travel required
  • 10+ years experience in pharma, biotech, device or diagnostic marketing - needs to be able to provide insightful recommendations to address brand goals as well as connect and build credibility with client base
  • Bachelor’s degree required

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