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Job Order:

6279

Staff Representative:

Tim Jadwin

Position:

VP Group Account Supervisor

Location:

New Jersey

Company Summary:

A firm specializing in health care communications and strategic consulting in the pharmaceutical and biotechnology industries.

Description:


Department and Position Overview: VP Group Account Supervisor is responsible for providing strategic direction for awarded client business regarding product and marketplace issues. Provide support and direction to program implementation staff (client services team). Provide strategic consultation to the client(s) within assigned accounts. Actively pursue new business opportunities with existing or new clients to ensure adequate revenue growth.

Specific Duties, Activities, and Responsibilities:
  • General
    • Provide specific strategic direction (product and market) to client services team responsible for execution of sold business
    • Identify opportunities for up selling to assigned clients
    • Develop and participate in new business presentations
    • Review and approve proposals and estimates
    • Determine staffing and service needs based on sold business
  • Management
    • Oversee planning and execution sold business to the complete satisfaction of the client
    • Provide or ensure adequate progress reports on projects to clients and provide ongoing strategic counsel and advice to major clients
    • Attend status meetings; communicate progress on each assigned project at weekly team update meetings
    • Make team members aware of availability during times of peak activity when assistance may be needed
    • Help less experienced client services team members where and when needed
    • Follow up with team members on given assignments and provide feedback on completed tasks
    • Train staff on finical management and program reconciliations
    • Provide staff with client-related information necessary for successful project implementation (e.g., client compliance criteria; product marketing plan, product PMS colors)
  • Financial
    • Maintains or exceeding minimum billable utilization percentages for position level
    • Works within and manages to assigned and budgeted labor hours by job and position level, to ensure minimum standards of job profitability
    • Revise and approve draft budgets for all proposed activities
    • Ensure internal cost control and adherence to agreed-upon budgets
    • Revise and approve draft financial reconciliations on completion of projects
    • Oversee/monitor GP/NP results for all executed business
    • Liaison with client regarding all financial issues as relates to initial sale and scope changes
    • Prepare financial forecasts
Education or Equivalent:
  • A bachelor’s degree (life sciences preferable)
  • Master’s degree preferred.
  • Minimum of 8-10 years of experience in a healthcare communications agency or pharmaceutical environment
  • Experience as a pharmaceutical Product Manager/Director and/or Brand Manager/Director preferred
  • Any appropriate combination of education and experience
  • General computer proficiency in Microsoft suite of products
Knowledge/Skills Requirements:
  • Focus on the Client: Consistently demonstrate awareness that our clients enable us to thrive as a business; look for new opportunities to enhance customer satisfaction
  • Commitment to Quality: Demonstrate personal responsibility for delivering high-quality products and services
  • Focus on New Business: Demonstrate capability of growing our business within assigned client base
  • Knowledge of the Industry: Understand and stay abreast of issues and events that have an impact on our business and industry; gain insight into the ways that key events could impact our business goals
  • Focus on Profitability (budget preparation/management and financial reporting): Emphasize the fundamental importance of contributing to profitability; choose courses of action that will enhance our financial strength, now and in the future
  • Focus on Client Development and Project Innovation: Demonstrate efforts to grow existing business and consistently strive to do things better for clients
  • Management: Provide sound leadership and be available to staff. Effectively develop through the performance appraisal process
  • Team player: Demonstrate commitment to shared team goals; encourage all team members to contribute their ideas and skills; values the contributions of others; does an equal share of the work
Department Responsibility:
  • Provides standard and customized reports to clients at specified intervals
  • Adheres to PhRMA, FDA, OIG and ACCME guidelines
  • Ensures documentation of CE programs
  • Displays professionalism at all times
  • Demonstrates a sense of urgency to obtain results
  • Responds well under pressure, is flexible
  • Demonstrates ownership and accountability for all agency procedures and workflow
  • Ensures that team members are adhering to corporate standards
  • Attends multiple internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status, etc.
  • Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook
  • Travel required up to 25%
  • Required to be available to work outside the company’s standard work hours


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